Refund policy

We do not offer exchanges.

Returns may be requested within 14 days of delivery, provided the hair remains in the same condition in which it was received and is suitable for resale.

Hair must be returned:

- With all tags still attached
- In its original packaging
- Unwashed, uncut, uncoloured, uninstalled and unaltered
- Without excessive handling or manipulation that has disrupted the original texture, curl/wave pattern or presentation of the hair

Please inspect the hair carefully before use. Running your hands through, brushing, combing or otherwise manipulating the hair to the point that its original texture or presentation is altered may mean we are unable to accept the return.

Raw/Premium Virgin Hair Characteristics

Raw hair is naturally unique and no two bundles are identical. Slight variations in colour, texture, curl/wave pattern, density and weft finish are expected.

Natural frizz, dryness, shrinkage, light shedding and shorter hairs around the weft - known as the weft beard - are normal characteristics and do not in themselves indicate a fault. Please refer to the 'what to expect' section under the product page for more details. 

Return Shipping

Customers are responsible for arranging and paying for return shipping for approved returns, including any applicable duties, taxes or customs charges.

We strongly recommend using a tracked and insured service. EP Studios cannot accept responsibility for parcels that are lost or damaged while being returned to us.

Any refund will only be processed once the returned item has been received and inspected.

All prices listed on our website do not include any taxes, custom duties, or import related fees. Depending on your location charges may be applied by local customs authorities, payabale by the buyer. EP Studios will not be held liable for returning any such charges, delays or losses resulting from customs processes.